If you are not satisfied with your purchase, we’re here to help.
We gladly accept returns and exchanges. However, customized items are not
able to be returned/refunded and all sales are final.
Once we receive your item, we will inspect it and notify you on the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment minus shipping cost. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable.
To return your product, please email us at:
If you have any questions on how to return your item to us, contact us.
- Ready-To-Ship Gift Boxes will take 2-4 days.
- Ring boxes and jewelry boxes will take 2-4 days.
- Suit accessories, ties, cufflinks, tie clips, money clips will take 2-4 days.
- Apparel, hats, coffee mugs, tote bags, pillows, and stickers will take 5-7 days.
- International Orders not available at this time.
- Expedited shipping is available, just ask!
All packages are shipped via USPS or Fed-Ex with tracking from Charlotte, NC. International shipments are processed through the USPS.
Additional Policies and FAQs
We want you to be 100% satisfied and do our very best to earn positive feedback. If for any reason you are not satisfied with the transaction, please e-mail us and in almost every case a solution can be easily worked out. While most of our products are harmless, please make sure to use your items appropriately. It is the customer’s responsibility to consult the appropriate usage. Grateful Gadgets is not liable for damages caused by misuse/use of our products.
On occasion, manufacturers may update their product packaging and ingredient lists. As a result, actual product packaging may differ from what is displayed on GratefulGadget.com. It is the responsibility of the customer to always read labels, warnings, and directions before using or consuming a product. For most current and/or additional information about a product, please contact the manufacturer.
Food and personal care products that Grateful Gadgets provide are generally labeled with possible allergen-containing ingredients from the manufacturer. Any non-labeled food or personal care products always have a risk of possible allergen contamination. All customers are encouraged to read the labels before using. Grateful Gadgets will not assume any liability for adverse reactions to food or personal care products used including labeled and non-labeled products.